Make a note of the product name, model, order reference and the issue you observed. Keep any packaging, labels and photographs that may help the team understand the issue.
Describe the problem in a support request. This first version of the help centre accepts text only; retain photographs until the team provides a suitable way to share them.
Do not use visibly damaged equipment if doing so could be unsafe. The team must assess the request before confirming a replacement, return or refund; the assistant cannot approve one.
Open a support request →