Keystonne, here to help
Good help.
Back to business.
From choosing the right equipment to finding your order.
A little clarity, so you can get on with your kitchen.
Find your way
12 practical guides12 guides found
Find your order and its status
Sign in to your Store account to view your orders. Open an order to see the status and details available from Shopify.
Delivery addresses, charges and timing
Delivery address and charges are confirmed at checkout. A general dispatch or delivery window has not been published in the help centre.
Ask about a return or cancellation
Return and cancellation eligibility needs the team’s review. The help centre does not promise a return window, refund or cancellation approval.
Received a damaged or incorrect item?
Keep the packaging and order details, note what happened, and open a support request for the team to review.
Add GST and business invoice details
Store prices include GST. Add your GSTIN, legal business name and optional purchase-order reference in the Store’s checkout review.
Sign in and find the right account
Use the Store account email associated with your order. Shopify handles email verification; you never need to share a sign-in code with support.
Check an item fits your kitchen
Compare the model, dimensions, capacity, power requirements and listed specifications before ordering. Ask about any missing details.
Understand product availability
Use the current product page and checkout for availability. Product availability alone does not confirm a dispatch or delivery date.
Confirm warranty and installation details
Warranty and installation terms must be confirmed for the specific product. There is no help-centre-wide promise of coverage or free installation.
Build a quote for your kitchen
Use the Store’s quote builder to collect equipment and quantities, then copy or download your request. A quote request is not a placed order.
Keep a conversation with support
Sign in, create a request, and return to My requests to read replies. Replying to a resolved request reopens it.
Review your order before payment
Review quantities and invoice details in the Store, then continue to Shopify’s hosted checkout. Confirm the final delivery, tax and payment information there.
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